Skip to content

Privacy Policy

Doorstep Pro Privacy Policy

Legal – Privacy Policy

Who are we?

At Doorstep Pro, we empower service teams with a smart, streamlined solution for documenting and reporting doorstep interactions. Our cloud-based application enables employees to capture photos at residents' doors and instantly upload them to Microsoft Azure, ensuring secure and organized storage. These images, along with visit details, are compiled into professional reports that are automatically delivered to clients—keeping communication clear, consistent, and accountable.

Data Collection and Usage

At Doorstep Pro, we collect two types of information about you: personal data and non-personal data.

Personal Data

This is information that identifies you as an individual. We collect personal data when you:

  • Sign up on our website
  • Fill out forms
  • Engage with our sales processes
  • Enter information into our web application

This includes your name, company name, email address, postal address, phone number, login credentials, and any other contact information you provide. If applicable, it may also include associated domain names and payment details.

Additionally, when using our services—such as uploading photos, generating reports, or communicating with clients—we may access the content you submit, including client-related data and contact lists. This information is used to help you market your services and communicate effectively with your clients.

Please do not submit sensitive personal data, such as government identifiers (e.g., Social Security numbers), full credit card or bank account numbers, medical records, or any information related to private health or treatment.

Non-Personal Data

This is information that does not directly identify you. It typically arises from your use of our services and may include aggregated usage data, device information, browser type, and other analytics. While some of this data may originate from personal data, it is anonymized or aggregated to ensure privacy.

We use both types of data to improve our services, support your business operations, and enhance your experience with Doorstep Pro.

How do we use your data?

If you are a visitor to our website, we use your personal and non-personal data to engage with you, support live chat conversations, and improve your experience on our site.

If you are a customer using the Doorstep Pro platform, we use the information we collect about you to deliver and enhance our services. Specifically, we use your data to:

  • Send emails and reports to your clientsbased on the data you input into our application;
  • Create and maintain your platform account(and any subaccounts), and manage access permissions;
  • Provide and operate our services,including verification processes and email confirmations;
  • Offer real-time logs and reportingof your platform usage;
  • Respond to support requests, sales inquiries, or other communicationsyou initiate;
  • Communicate with youabout our services, including newsletters, product updates, marketing messages, and special offers;
  • Process billing and collections,if you are subscribed to a paid plan;
  • Investigate and prevent fraud,and enforce our Terms of Service;
  • Enable trusted third-party providersto deliver services on our behalf.

We may use your non-personal data to improve and troubleshoot our services, such as through web analytics, performance monitoring, and error tracking. Additionally, we may use aggregated or depersonalized information to promote our services—for example, by sharing usage statistics or trends in marketing materials.

What are our purposes and legal basis for collecting your personal data?

We collect your personal data to fulfill our contractual obligations to you, or because you’ve taken steps toward entering into a contract with us—for example, when you fill out a contact form to request information about our services or when you sign up for a Doorstep Pro account.

In other cases, we collect personal data based on your consent for specific purposes, such as marketing communications or service updates. We may also collect and process personal data under legitimate interests, including:

Maintaining and improving our relationship with you (e.g., through our customer relationship management system);

Performing credit checks or verifying payment and account details;

Enhancing the security, reliability, and performance of our platform.

We are committed to using your data responsibly and only for purposes that support your experience with Doorstep Pro and the services we provide.

With whom do we share personal data?

Except for the limited circumstances described here, in our Terms of Service, or in an applicable agreement, Doorstep Pro does not share your personal data with third parties.

When it is necessary to share your personal data to deliver our services, we do so only to the extent required. We ensure that all third parties we work with adhere to strict data protection standards, including the use of standard contractual clauses and appropriate technical and organizational safeguards.

We may also share your personal data:

As required or permitted by law, including in response to legal requests or regulatory obligations;

To optimize and deliver our services through trusted third-party providers.

Third-Party Service Providers

We rely on several third-party services to operate and support the Doorstep Pro platform:

  • Hosting Services:Our application is hosted in Microsoft Azure, with data stored in data centers across the United States based on service deployment needs.
  • Email Delivery:We use Mailgunto send emails and reports to your clients.
  • Payment Processing:We use QuickBooks Paymentsto securely manage billing and transactions.

These providers only access your data as necessary to perform their functions and are contractually obligated to protect your information.

How Long Do We Retain Your Personal Data?

We retain your personal data for as long as necessary to provide our services to you, unless a longer retention period is required by law.

If you would like us to stop using your personal data, you may request to have your account deleted at any time by emailing support@doorsteppro.com. Upon receiving your request, we will delete your personal data from our active records within a maximum of ninety (90) days, and we will cease all further use of it.

Please note that we may retain copies of your personal data in secure backups for legal compliance and legitimate business purposes, such as auditing, fraud prevention, and dispute resolution.

How Do We Transfer Your Data?

We only transfer your personal data as necessary to deliver our services and fulfill our contractual obligations. These transfers occur exclusively within our trusted third-party providers that host or integrate with the Doorstep Pro platform.

Your data may be transferred between the following services:

  • Doorstep Pro– our core platform where you input and manage data.
  • Microsoft Azure– our cloud hosting provider, where your data is securely stored and processed.
  • Mailgun– used for sending emails and reports to your clients.
  • Mailchimp– used for marketing communications and client engagement.
  • HubSpot– used for customer relationship management, sales processes, and support communications.

Each provider only accesses your data to the extent necessary to perform their services and is contractually bound to maintain strong data protection standards, including appropriate technical and organizational safeguards.

What Are Your Rights in Connection with Personal Data?

At Doorstep Pro, we respect your rights and are committed to giving you control over your personal data. Depending on your location and applicable data protection laws, you may have the following rights:

  • Access– You have the right to request a copy of the personal data we hold about you.
  • Correction– You can request that we correct or update any inaccurate or incomplete personal data.
  • Deletion– You may request that we delete your personal data. To do so, please email support@doorsteppro.com and we will process your request within a reasonable timeframe, subject to any legal or contractual obligations.
  • Objection– You can object to our processing of your personal data for certain purposes, such as direct marketing.
  • Restriction– You may request that we limit the way we use your personal data in certain circumstances.
  • Portability– Where applicable, you can request that we provide your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at support@doorsteppro.com. We may need to verify your identity before fulfilling your request to ensure the security of your data.

We are committed to responding to all requests in accordance with applicable data protection laws and within any legally required timeframes.

Security

The security and integrity of your personal information is a top priority at Doorstep Pro. We follow industry-accepted standards to protect the personal data you submit to us—both during transmission and once it is received.

We implement appropriate electronic, physical, and managerial safeguards to protect all data handled through our platform. Our infrastructure is hosted in top-tier data centers, including Microsoft Azure, which adhere to strict physical and procedural controls that are regularly audited.

Please note that some parts of our services may be public, and email is not a reliably private communication method. If you voluntarily share personal data in public areas of our website or platform, it may be visible and accessible to others. If you prefer to keep this information private, we recommend not posting it in public-facing sections.

Changes

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. If we make significant changes, we may notify you through other means—such as by email or a banner notification on our website—before the changes take effect.

Any updates to this policy will become effective 30 days after the “Last Updated” date noted above. If you do not agree with the changes, you may choose to close your account before the new effective date. To request account deletion, please email support@doorsteppro.com, and we will remove your personal data from our active records in accordance with our data retention policy.

We encourage you to review this policy periodically to stay informed about how we protect your data.